Refund & Cancellation Policy
Last updated: 2026-07-23
Summary
- Cancel anytime, in one click from your account, or by emailing support.
- 14-day free trial — cancel before the trial ends and you are not charged. No questions asked.
- 30-day money-back guarantee on first-time paid subscriptions. If you’re not happy in your first 30 days, email us and we’ll refund the charge.
- After 30 days, we do not issue refunds for partial months or unused time on monthly plans. You can keep using the service until the end of your current billing period.
- Annual plans — refunds available within 30 days of initial charge. After 30 days, no refunds on annual plans.
- Cancellations take effect at the end of your current billing period. We do not pro-rate the unused portion of monthly or annual subscriptions beyond the 30-day window.
1. Free Trial
When you start a 14-day free trial, you provide a payment method but are not charged during the trial period.
- If you cancel before the trial ends, you will not be charged.
- If you do not cancel before the trial ends, your subscription will begin automatically and the first charge will be processed on day 15.
- You can cancel during the trial at any time from your account settings, or by emailing taj@reply2review.com.
2. Cancellation
You may cancel your subscription at any time.
How to cancel:
- Self-service: Go to Settings → Billing in your Reply2Review account and click “Cancel subscription.” Cancellation is immediate and takes effect at the end of your current billing period.
- By email: Send a request to taj@reply2review.com from the email address associated with your account. We will process the cancellation within 1 business day.
When cancellation takes effect:
- Cancellation does not trigger an immediate refund (see Section 3 for refund eligibility).
- You will continue to have full access to the service until the end of your current billing period.
- Your subscription will not renew at the end of that period.
3. Refunds
30-Day Money-Back Guarantee (First-Time Paid Subscriptions)
If this is your first paid subscription with Reply2Review, and you cancel within 30 days of your first charge, we will refund the full amount of that charge. This applies to both monthly and annual plans.
To request a refund, email taj@reply2review.com with your account email and a brief note. Refunds are processed within 5–10 business days to the original payment method.
After the 30-Day Window
We do not issue refunds for:
- Partial months on monthly subscriptions.
- Unused time on annual subscriptions.
- Subscription renewals (e.g., your annual plan auto-renewed and you forgot to cancel).
- Downgrades between plans (e.g., Pro → Starter). Downgrades take effect at the end of the current billing period, and we do not refund the difference.
Annual Plans (After 30 Days)
Annual subscriptions are non-refundable after the first 30 days. If you cancel an annual plan after 30 days, you will retain access until the end of your paid term, but no refund will be issued for the unused portion.
4. Account Deletion
If you wish to permanently delete your Reply2Review account and all associated data (locations, reviews, replies, analytics), email taj@reply2review.com. Account deletion is permanent and irreversible. We will process deletion requests within 30 days, in accordance with our Privacy Policy.
5. Service Issues and Exceptions
If you experience a service outage, billing error, or other issue that materially affected your use of Reply2Review, please contact taj@reply2review.com. We review exceptional circumstances case-by-case and may issue partial credits or refunds at our discretion, even outside the 30-day window.
6. Changes to This Policy
We may update this policy from time to time. If we make material changes, we will notify active subscribers by email at least 30 days before the changes take effect. Continued use of the service after the effective date of the updated policy constitutes acceptance of the new terms.
7. Contact
Reply2Review support: taj@reply2review.com